Singapore Airlines

Singapore Airlines Limited

About this app

Get ready for a greater experience from booking to boarding and beyond with the SingaporeAir app.

From user experience to personalised features, our app is designed to be fast, intuitive and a delight to use.

More features will be progressively added in future updates, but here are some key functions you can enjoy now:

1. Explore, be inspired and get the latest deals on the go
Where to next? Discover the latest fare deals to your favourite destinations. Planning your next destination has never been easier.

2. Search, book and manage your flights
Search and book flights to your next getaway with Singapore Airlines or one of our many airline partners. You can now use your KrisFlyer miles, Google Pay and Alipay to book your flights and preferred seats. Receive updates on your upcoming trips and pre-select your inflight meals and entertainment. After that, all you need to do is sit back and relax.

3. Skip the check-in queues
To prepare for your trip, stay updated on the latest entry requirements with our travel advisory. Skip the queues at the airport, check in and download your boarding pass* on our app before departure. Select your seats and browse our digital menu to see what’s served onboard.

If you are departing from Singapore Changi Airport, generate your baggage tags on our app* during check-in and track the status of your baggage. Simply scan your mobile boarding pass at the check-in kiosks to print your baggage tags and proceed to the automated bag drop counters to deposit your checked bag.

4. Manage your KrisFlyer account
Log in to your KrisFlyer account to keep track of your KrisFlyer miles balance and expiry, transaction statements and PPS value. PPS Club members can also connect with our customer support team via PPS Connect**.

5. Experience the future of flying
Find out what’s playing on our award-winning KrisWorld inflight entertainment system. Curate playlists on your app and pick up right where you last left off between flights, or view your flight’s progress***.

*Subject to regulatory requirements
**This service is currently only available for registered PPS Club members with valid Singapore mobile numbers
*** This feature is available on A350 and selected Boeing 777-300ER aircrafts

Please also note that by downloading the SingaporeAir app, you agree to the terms and conditions, including the privacy policy, which can be found at http://www.singaporeair.com/en_UK/terms-conditions/ and http://www.singaporeair.com/en_UK/privacy-policy/.

Ratings and reviews

The airline itself is great but the app is clunky and difficult to navigate. And the AWFUL 2-factor authentication process is intrusive to the point of making many functions within the app unusable. And the customer support within the app/website is a joke. Don't even bother unless you have an hour to burn with nothing to show for it at the end.

I don't have words for how bad this experience was. I repeatedly failed to book a ticket for hours because of bugs in flight selection and checkout, and when I finally gave up to go home and use my computer they ran out of space for my desired dates. It's also frustrating how expensive miles are compared to what they are worth. Hopefully the flight itself is worth it but I'm doubtful.

For how well the airline seems to run and the services offered, their app and website are terrible to navigate through. It's very unintuitive and often requires you to start over after filling out all details. The app particularly will often kick you back to the homepage after signing in when researching award fares. Very poor experience.

What's new

- Android version 9 will no longer be supported. Please update to the latest Android version to continue using the app
- Bug fixes and performance improvements