Prisca Nneka
I lost my phone, got a new one, download Eco bank app, getting started has been war. I was told at the bank that I don't have to be there to activate the app just like Some banks. I keeps on telling me that I don't have internet connection. This is frustrating. To perform any transaction, I have to use POS and pay extra charges. Kindly check the app and fix this please. Thank you
5 people found this review helpful
Dear Prisca, Thank you for your feedback. Sincere apologies for your experience. Kindly send a mail to assist@ecobank.com via the registered email address on your Ecobank account requesting a pin reset with a written instruction that is duly signed and attach a valid means of identification to enable you access your mobile app. Regards.
Rex Allassani
- Flag inappropriate
- Show review history
been using this for over a year. I credited money to my account today and there was no change in my balance. I would avoid downloading this app if I were anyone reading this. I've contacted customer support, nothing yet. I'll return to review again after a while. problem solved, good app🤝🏼🙂
2 people found this review helpful
Dear Customer, Thank you for contacting Ecobank. We regret the inconvenience. However, for security reasons, we invite you to provide your account details at: assist@ecobank.com. Or contact us via the link: Ecobank - Contact us then choose your branch. ECOBANK thanks you for your loyalty.
Control
Don't waste your time with the Xpress account nonsense in the app. I created an account, uploaded all the data required, and even deposited funds into it all with no problem. But when I try to use my own funds, the problems start. what's the essence of a digital account? If I can not use it? I have to go to the banking hall with an ID for verification. In this era. the developers should talk to binance about verification. But even at the banking hall, the lady had no idea what to do. Imagine!
9 people found this review helpful
Dear Customer, Thank you for contacting Ecobank. We regret the inconvenience. However, for security reasons, we invite you to provide your account details at: assist@ecobank.com. Or contact us via the link: Ecobank - Contact us then choose your branch. ECOBANK thanks you for your loyalty.