Nicolette Cassano
The app keeps telling me my cards are invalid. I've tried 3 different cards, all of which I KNOW have plenty of funds on them. I updated the app thinking that was the problem, but no change. It shows me the same error message. I was unable to get my crown perks for my purchase, I couldn't get the online deal I was trying to redeem by using the app, and I had to go in the store to order which was PACKED, to make it worse, my food was wrong. I ABSOLUTELY DID NOT HAVE IT MY WAY!👎
69 people found this review helpful
Burger King, Inc.
14 April 2024
Thank you for the time you took to provide us with valuable insights. We’ve made a note of your feedback and passed it along to the appropriate teams.
Mike Kauffmann
There's nothing like changing how your app functions and not bothering to make sure the new way works. Instead of ordering for service at a particular time, the app now says, "Your order is saved!" No. It's not. If your phone screen turns off, the app will sometimes forget your order. If it was "saved" then it could obviously check for your saved order even if you completely left the app and came back. No saving, just the tediousness of having to reenter your order. Don't ask for info. Fix it.
35 people found this review helpful
Burger King, Inc.
12 May 2024
We really appreciate your feedback and are continuously working toward improving our guest experience. We passed it along to the appropriate teams.
Christina Willis
I recently started using all the fast food apps for the stores I frequent. Burger King stands parallel on my list with Jack In The Box in terms of app functionality, offer, point, and deal value. I have feedback. The survey code provided on receipts is isolated on the front of the receipt with no accompanying instructions. I was shown by staff that the instructions and website are located on the back. I think most people who want to do the survey likely give up before learning where to go.
86 people found this review helpful
Burger King, Inc.
12 May 2024
Wow, that's great feedback! Thank you so much. You Rule!