
Tasha
It's has good features, like how you can track your food, litter purchases.... but it's slow and crashes a lot. I placed an order for curbside, but could never get it to act right for me to check in. It's not opening at all right now. But when it works it's often slow and doesn't always work properly when you check out. Whenever, I'm ready to check out, I hate to have to go back in case I miss something, because it's so buggy. Also, the filtering for pet, brand etc is a bit off.
67 people found this review helpful

Abigail Cownie
I honestly hate using this app. It crashes multiple times, it's extremely slow. I place an order every 2 weeks typically and every time it takes me half an hour just to get an order placed because the app won't load, or it crashes, or it's slow, or something. I dread placing an order every time, and the website isn't much better. Definitely needs some work.
103 people found this review helpful

Dakota Dominguez
This app is perhaps the slowest app I've had the displeasure of downloading. I know my current phone may be older than average, but NONE of my other apps have this issue. I had an easier time looking things up & adding things to my cart through Petco on my mobile browser. Additionally, you can't see review details at all! You can see the overall star rating but you can't see what people are *saying* about it. All-in-all a frustrating experience.
21 people found this review helpful
Petco Animal Supplies, Inc.
14 October 2024
Hello, we apologize for your inconvenience. Please reach out to us at apphelp@petco.com with additional details (email, first and last name, app version, etc) so we can help make it right. We hope to hear from you soon. Thanks!