PetSmart

PetSmart LLC

About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions. So, we’ve built our app to be a valued resource for every step of your pet parent journey. You’ll find essential products, in-store services, helpful articles, plus you can shop everything your pet needs in one place.

• In-App Shopping: Get all your pet essentials in one place. In a rush? Get your order in 2 hrs. or less with Curbside or In-Store Pickup.

• Treats Rewards Loyalty Program: Sign up to earn points on every merchandise purchase, services appointment & PetSmart Charities® donation. Plus, manage your Treats Rewards account & tier status.

• Grooming Salon Services: Does your pet need a haircut or ear cleaning? Book an in-app appointment & manage their reservation. Need a quick service? Find the nearest salon for walk-in services while you shop.

• Doggie Day Camp Playtime: Check the availability of half or full-day play sessions & view the monthly party-themed playdates.

• PetsHotel Stays: Book overnight accommodations for your pet & manage your reservation.

• Autoship: Schedule, modify & add to your existing Autoship orders plus view the status of upcoming orders.

• Personalized Content: Tailor your app experience to your entire pet family with personalized offers & content.

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!

Ratings and reviews

We use the Petsmart app for all our purchases as the prices are cheaper than in-store. Lots of reward specials and our store is really good about reminding people to activate them. Unfortunately our groomer left due to pay cuts so we don't get as many points as we used to but the app is good. It even notifies you when your order is ready for pick up so you don't have to check for an email. Wish they would bring the cute game back. Loved that!

There always seems to be some glitch that makes it frustrating. Either issues checking out, or quantities are never correct. Pretty much every order I've made through the app for pickup in store has not been complete. I don't know if this is a store issue where they don't do inventory correctly, or? But I never get everything I order, which then messes w/the perk points I apply to the order. Today I applied $6 to the order, two items got removed & so it only applied $4.85 to the order. Annoying.

So i can make purchases now, but when i have things in my cart it doesn't tell me if the special offer on it was applied or minus the promo amount from the product's amount in the cart which was a useful feature. Example: one brand has an offer of $5 off if you spend $30 or more. It shows me the regular sale price, but i have a promo added that takes a percentage off. Idk if the brand with the promo off is still enough for the offer and the math doesn't add up. Idk what's being added or not.