Really disappointing app. You can't buy anything with it, it just opens up a web browser. Has a pet "profile" but its just the name, age and weight. No helpful tracking tools there. Only usful thing about this app WAS the game so you could get coupons, but it has been broken for weeks. No fix to the game and no way to get the coupons otherwise. You think they could get more people on this and better resolve it. Without those coupons I can get the same products for cheaper at other stores or Amazon. Disappointing.
Loved it until the game stopped working. Pretty irritating since I had a $25 off $100 coupon and now I can't use it so I had to hold off on my purchase 😒 seems like the issue is with the Android users, like myself, because I had a family member try it on their iPhone and it worked fine.... going on almost a month, I feel like this issue should have been resolved by now .
I am using this app for the last two weeks and I am disappointed. I am an owner of a hamster and inside the section "add a pet" (in profile), I can only dog or cat. Would love to add an ownership of a hamster. Also as mentioned before the game is not working. This should be fixed.
You have been "working on a fix" for the game for a month. My four year granddaughter could have designed a whole new app in less time. Seems more intentionally broke and deceiving than anything else.
Great app until the game stopped working. I won't threaten to stop shopping at Petsmart over a faulty app, like others are doing. If you're a "loyal" customer, then you'll shop somewhere with or without a coupon. The few of you that do stop shopping at Petsmart won't even put a dent in the amount of money the company brings in on a daily basis.
It's great when it works right. But the game has been broken for weeks and my coupons exspired long before they put out any new ones. They really need to fix it
We’re sorry, some users are having issues with the game and we are working to resolve the issue as quickly as possible. We’ll have you back to winning more coupons soon!
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