nextbike

nextbike

About this app

Forgot your bike, miss the bus, flat tire? Find a nextbike near you with the nextbike app and start cycling right away - available at any hour and with just a few easy steps.

To hire a bike, simply select it, scan the QR code or enter the bike number - then off you go! You can return the bike at one of our stations or anywhere in the Flexzone. Our app provides you with everything you need at a glance. You can easily find the right return location with the map function or manage your customer account. You can also use the app to redeem vouchers, discover news, give feedback, or contact our customer service.

With your account, you can use nextbikes in over 300 locations throughout Europe including KVB-Rad in Cologne, WienMobil Rad in Vienna, Stadtrad Innsbruck, Styr & Ställ in Götheburg, nextbike Berlin, and many more. You can see whether your city is included using the map function in the app or find all the cities with a nextbike system on our website at www.nextbike.de.

Ratings and reviews

Most of the time, you can eventually get a bike rented. You may even be able to return it, although you'll often be charged a fee for no reason and have to call to get it fixed. The app crashes, the QR reader doesn't work 80% of the time even in perfect light conditions, and it often shows bikes that simply aren't there. Pair that with the super poorly maintained bikes, and you have a perfect headache for anyone who tries to use it. I've had three broken bikes in a row, and when you realize and try to swap it out, you get charged a fee.

After a great experience with customer service, I had to write a review. I rented a bike downtown at around 11:30pm and rode it across the river to where I work. I tried returning it at the station for that, but it kept increasing the time in the app, but the bike said returned. I eventually called around 1am and was talking to them within a minute. They fixed it and refunded the over charge. I was worried after reading other reviews but am glad it worked out.

I'm definitely a fan of this service! It's affordable and accessible and the bikes are quite good. I wish there was more of a tutorial inside the app for where you can park the bikes and the options you have because I've had to figure most things out by trial and error (including paying a €20 fee because I thought I was parking the bike right but absolutely was not). Not the greatest UX to protect and guide customers. There are often glitches like the bike lock doesn't open, etc