
NN NN
Called 3 times, paid €60,- for shipping whilst shipments not being delivered due to notification functionality being broken. Don't receive locker codes 50% of the time nor redirections updates, support offers no solution. Mails about package updates work 50% off the time. highly unreliable app and postal service in general.

Rob Schipper
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I sent an important letter to the Dutch Ministry of Foreign Affairs by registered mail because I needed confirmation of receipt/delivery. The app keeps telling me that the letter is still to be delivered. But since this took a long time I questioned the ministry if they had received it. They told me that they received the letter 2 days ago. However the app still gives no confirmation of delivery.
6 people found this review helpful

Jeroen Heijmans
App used to be 4/5 (quite good except for overload of ads and "tips"). Current 1/5 signals two major problems. First, setting delivery preference doesn't allow me to select the place close by (while PostNL TV ads brag I can do so). Second, setting a nearby Pakketautomaat frequently diverts stuff to a place 2km away (I want to pick my own, close by backup location).
6 people found this review helpful
PostNL Holding B.V.
1 July 2025
Hi, thank you for your feedback.