![](https://play-lh.googleusercontent.com/a/ACg8ocKutImRb5C3C0FI2FX80BE3zDxtDcj5v3UtJ00C3ge0Hbo_KQ=s32-mo)
Nigel Kendall
I can't get into it. It requires password, passcode, then photo of passport, then NFC scan of passport chip, then selfie to back it all up. Of course, it doesn't tell you what you're going to need at the outset, so you start with the codes then have to go back to the beginning when you find out you need your passport. Then you have to hold your passport down while you photograph it and the "smart" assistant rejects it 3 times. Finally, you need a selfie. That's when it crashes. Every time. Argh!
1 person found this review helpful
Santander UK plc
23 May 2024
Hi Nigel, thanks for the feedback. We are moving towards stronger security within the app but it isn't mandatory at this time. You can select the X when it asks for security and it will default to the standard security. You can find guides which may help with using the new app here: https://www.santander.co.uk/mobiledemo ^JM
![](https://play-lh.googleusercontent.com/a/ACg8ocIfGXuNcp2bGuU8MHRNdRAxAmglBEeCgMqx79kD79V-YvlxKQ=s32-mo)
Hotdog71
The old app was better, IMO. This one feels clunky and unnecessary clicking between screens to see what you used to see on one page. Also, the cheque scanning function is broken. If your fist attempt at scanning fails and you try to do it again, you get hit with a message that says something like "that didn't work." Options are "cancel or retry." Retry option puts you in a "that didn't work" loop. You have to exit the app and log in again to try and scan the cheque again. You can do better.
4 people found this review helpful
Santander UK plc
18 May 2024
We're so sorry to hear that. Please try deleting and redownloading the app. This should work for you. ^ FD
![](https://play-lh.googleusercontent.com/a-/ALV-UjW8P-VCjrWj2AKDcbYozI6qzgqRLYFuC7xVvpgk9hKvrD_80LY=s32)
Reapertg
As many of the other comments on here, too much white space & unnecessary icons/animations, too little actual information. That said, it seems to do what i use it for without any issues. My main gripe, and this may seem like a very pedantic comment, but when opening the app you get a screen to input your 5 digit security number, but are unable to do so until after you have clicked/pressed on the very small 1st box of 5 (not the 2nd, not anywhere around it). Auto selection of box 1 I beg you :)
Santander UK plc
9 May 2024
Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team :) ^HS