John
- Flag inappropriate
- Show review history
This app is essential if you want access to your Australian Government services online. While you can log in to my.gov.au using "secret answers" you cannot access ATO (aus. tax office) without using SMS as a secondary form of authentication. But if you don't have an australian mobile number, or are living or traveling overseas, then you can't receive SMS, and this app is critical. I found that it has bugs. When you first run the app, it walks you through getting the device registered. Then, later, when I went to access it again, it has no option to get a code, and walks you through registering again, which fails, because you can only register once. To get around this, I went back-back-back until it exited the app. Then when I started it again, it immediately showed me a code. Progress! Unfortunately, this was broken too. It gave the old code from earlier, and each time the timer counted down from 30 seconds, it kept giving the same old code, which was invalid. To get around this, I went to settings, did a "force stop" of the app, and started it again. Now it's working. Bloody Australians. Time to exit the pub, and go back to the office and get to work, and fix these bugs.
142 people found this review helpful
Yiska Rasmussen
Terrible app. If you lose or change your device you can't download and register the app on the new device. There is no useful online information or assistance. Every online page sends you in a loop and gets you nowhere. You have to call and speak to someone on the phone which takes hours and they will likely drop the call on you a dozen times for no reason at all, and of course they don't call you back. Best of luck finding someone who knows how to help you too. Terrible system.
Derryn Jones
Absolute disgrace of an app. How can you allow such garbage to get through testing? I'm an IT admin and I found it difficult to use, how are others going to use it? Either fix the app or switch to a push system or let us use our own authenticator apps. Specifically what's wrong? Well if you hit back after you finish setting it up, it drops back to the setup page! Then you have to go back to my.gov and remove the sign in option, then back on again (entering a password each time). Junk.
66 people found this review helpful