![](https://play-lh.googleusercontent.com/a/ACg8ocI6kOJUY5CzEcL6KfCAm_w9gWL_J56nfD4lAgybmCMSa3fVgg=s32-mo)
Dorothy
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Poor performance for an App that's part of a global leader in CCTV... can no longer differentiate between motion and regular recording. Entire time-line shows "red", as if it's all motion. Camera station works fine..showing blue, and red when there's motion. Android and iPhone app both have this issue. Completely unacceptable for a company with millions of dollars in resources. In addition, constantly disconnects with "an unknown error has occurred" on live. Get it together, or become obsolete.
22 people found this review helpful
Axis Communications AB, Sweden
3 February 2022
Thanks for your report! This is a temporary bug at the moment and will be addressed in the upcoming 5.42 version of ACS. A temporary workaround would be to set the continuous and event recording to record on different profiles.
Regarding your disconnection issues please contact support for further help to sort it out: http://www.axis.com/support
![](https://play-lh.googleusercontent.com/a-/ALV-UjUvbn619cJQ6zBSOrQCSLcQDnJ6r0-LNtdmcYOpJStU09rVDlew=s32)
Cash N Grab
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How come Axis Companion has more functions like hear audio, talk with mic and turn ON camera light where as this app has very limited functions and only 1 GB data limit although we use our own data. Axis Companion has unlimited data. Please be realistic. Your high price should cover data limit cost. Update: After 6 years, still no changes in this expensive software. They don't care and don't listen to their customers.
3 people found this review helpful
Axis Communications AB, Sweden
2 May 2018
Thanks for your comment! We are aware of this. If you would like to discuss this with our technical support team, please raise a case on our online helpdesk: http://www.axis.com/support
![](https://play-lh.googleusercontent.com/a/ACg8ocK2k0cMsq5SelJ0wWOu9JCUEmnA3Akl0D2cQ5YvO6OKuoGNNg=s32-mo)
Xavier Fazakerley
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Application is very buggy and closes often. I'm very disappointed. It appears the issue is around multiple servers on premis with configured views that draw cameras from multiple servers. This works perfectly on my desktop, but via the app, not all cameras are visible in the view, and it crashes when viewed.
Axis Communications AB, Sweden
19 June 2023
We are sorry for the issue you are facing but do not recognize this as a common issue. We would very much appreciate if you can share some more details of the issue with our support team at http://www.axis.com/support so that we can look into what is happening and solve it for you!