myPacificSource

PacificSource Health Plans

About this app

Our free, new-and-improved app makes life easier for PacificSource members.

Use it to
•  See your member ID card
•  Review Explanation of Benefits statements
•  Find a doctor or hospital
•  Check your deductible and out-of-pocket totals
•  Learn which services are covered, and how your plan pays for them
•  Track allowed office visits and dollar amounts for certain services

Simply…
•  Download the app
•  Log in with your InTouch username and password

About PacificSource
PacificSource is a not-for-profit health plan that goes beyond what's required for members and their communities across the Northwest. With local offices in Oregon, Washington, Idaho, and Montana, the PacificSource family of companies offers high-value health plans and affordable coverage to individuals and families; employers; and Medicare and Medicaid eligibles.

Ratings and reviews

App is broken, prohibiting log-in. I keep getting an error that says "An error has occurred. Maybe you need an app udpate. Or, you have a bad internet connection". Glossing over the fact that "update" is spelled incorrectly, I deleted and re-installed the app and it still doesn't work. I know that insurance companies make money by not paying claims, but this is just disgusting. I'd be ashamed to work for Pacific Source.

Adding my voice to the growing chorus of "ID not recognized." Specifically, your app doesn't recognize the account created on your website. And your website offers zero functionality except to redirect me to Google store so I can get the app. Effectively, you have wasted a bundle of premium dollars on an electronic game of whack-a-mole. Perhaps your web team should be let go so they can apply for jobs in an online gaming startup, where their particular talents would be more useful.

You download the app and login but it's just a list of phone numbers, not even customer service chat. Doesn't really have any info I couldn't find on the website. Doesn't allow chat w a health professional or mental health professional whatsoever. I don't know what this app was supposed to be good for but itdoesn't do anything

What's new

This new version contains the following updates:
•  New login flow
•  Multi-Factor Authentication (MFA) added for extra security
•  General bug fixes and performance improvements