CAINIAO - 让集运转运更简单

菜鳥

Contains ads

About this app

CAINIAO APP由阿里巴巴旗下菜鸟网络开发，支持淘宝、天猫、拼多多、京东等大型网购平台包裹合单。
随时随地轻松集运、一目了然管理跨境网购的包裹！覆盖美国、澳洲、加拿大香港、新加坡、马来西亚、日本市场

• 更快捷—中国寄美国空运最快5个工作日送达，晚必赔，包裹送货上门无需自提
• 更优惠—新用户送空运免首重优惠券，免费体验5日达空运服务
• 更方便—使用菜鸟专属集运仓地址下单，享受更优惠购物价格，想买啥就买啥
• 更划算—自营仓库90天免费仓储，多包裹到仓后一起合单，免费提供拆包降抛服务省运费
• 更安全—包裹破损丢失必赔付，最多赔付5000元货值，阿里巴巴集团出品，安全有保障，不用担心丢货问题
• 更省心—提供专属一对一客服管家，保障包裹从购买到收货全链路专人服务

Ratings and reviews

Very unreliable delivery, and won't refund or compensate you as they advertised. I had three shipments done from them. One was as usual as expected, the other two has been in limbo for over two months. Everytime I ask them what happened, they just keep apologizing but never solve the problem, leave alone asking for refund or delay compensation as they advertised. So I ended had to buy all the stuff all over again and got them shipped by aother courier and missed out lots of important usages.

delivery was on time for first few shipments, then it got delays & slower. A small item without battery, magnet, or cable they classified it as sensitive good. when check with customer support, she'd push it to warehouse and they'd say it's electronic so it's high risk goods. don't bother to claim delivery delay compensation bcoz they'll never pay.

Yesterday I have selected all goods that I had bought, merged n paid for the logistics cost. But today I went into the Apps, there are 6 items which are part of yesterday's merged shipment were left out... I have to merge again the left out 6 items and paid again for the logistics cost for the remaining 6 items... Cannot understand why there were 6 items logistics cost already paid for but hv to pay again today...? Can Cainio explain to me pls... thk you.

What's new

1. The app icon has been revamped and the updated activity style brings a brand new feel.
2. The homepage has been completely redesigned with a more streamlined layout and a cleaner look.
3. Bug fixes and performance optimizations have been made for smoother operation.