Five Guys Burgers & Fries

Five Guys Franchisor LLC

About this app

With the all-new Five Guys mobile app, it’s never been simpler to order all your Five Guys favorites, made just the way you like them – even when you’re on the go!

FEATURES

ORDER AHEAD - Place your order through the app and pay, choose your preferred pickup method – in-store, curbside or even delivery – and we’ll do the rest!

CUSTOMIZE IT ALL - Modify toppings to make your order truly yours. Try it with our lettuce wraps or bunless options!

EASY REORDERING - Get all of your Five Guys faves faster with saved meals and recent orders.

QUICKER CHECKOUT - Streamlined payment options, including Apple Pay and Google Pay, ensure you check out quickly and easily. ALL THE

DETAILS - Locate restaurants near you, get directions, browse our menu and view store info, including hours, before you visit.

LARGE ORDERS - Feeding a group or planning an event? Our new Large Order program is here to help! Select one of our popular bundles or go fully custom with our Build Your Own Box option (BYOB for short). At participating locations.

Ratings and reviews

Ordering online saves you NO time! The app process doesn't work. It's not efficient. I place an order for pickup. I click "ASAP". When I arrive at the store I click "I'm here". I go inside and the order slip just comes out of their printer! I ordered in advance so I don't have to wait. Why do I still need to stand in the store for 10 mins while my order is made?? I could just walk in & get the same delays. Worthless!

Good app, great food! But, back to the app. It was good when it first came out, and it still is - good. But in 2021 we could use some great updates, and specifically some additional options and features. How about a notes feature for the food preparers? Serving instructions? For instance - I live about 20 minutes from my local FG's. By the time I get home, my lettuce, tomatoes, and pickles are warm and wilted. I want that stuff crunchy, cool and ready to be stacked. It would be great to have an option for the vegetables to be put in their own tin container (for us non-bun people), or foil. Also, this is long over due: can we please get the option to add our FG's gift certificates in a wallet within the app so I don't have to keep those numbers with my all the time? I'd like to add them for use when I need to, and not have to concern myself with a payment method when it's time to check out. Thanks!

App seems to be having issues. I tried to submit a delivery order, but it said to try again due to a connection issue. So I did. I then got two confirmation texts that my oder was placed, and on the app I see two consecutive orders being done. Doesn't help that the location I have to get delivered from doesn't have a working phone to allow me to cancel. Very annoying, and wasting my money and the time of the store to make extra food nobody will eat.

What's new

Bug fixes and enhancements to the ordering experience.