Headspace Care (Ginger)

Headspace Care (formerly Ginger.io, Inc.)

About this app

Ginger is now Headspace Care
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.

Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can direct you to a Headspace Care therapist or psychiatrist if you need extra support.

About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.

Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.

Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.

Available in Spanish
Headspace Care is available in Spanish for individuals who are age 18 and older and have access through their employer or organization. Headspace Care in Spanish will be available soon for all health plan members.

Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.

What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.

Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.

Ratings and reviews

This service should be available to every professional. It is very great to be able to reach someone that is neutral for any aspect of your life. The app could be improved but overall the quality of the coaches are great. Issues I am getting: - notification are doubled and lead to the signups page, hence useless. - the calendar to schedule appeared once and cannot find it anymore - need a web interface because phone to type is a chore

I had two sessions with a coach. The first session increased my anxiety as they seemed to have a preset plan without listening. The second session focused on planning the next one. My anxiety and depression worsened. Their structure didn't help, and I don't see how it could. Some articles were helpful, but when my insurance changed, they seemed eager to end our sessions without offering alternatives. Overall, the emphasis was on game plans rather than attentive listening and constructive feedbac

My coach has been a life-changing asset to my understanding and management of my anxiety and acute trauma! The app works fine and has some extra articles and tools that can be very simple, but good if you're open minded about introspection and use them as tools to dig deeper independently. It's good. Sometimes I want something a bit more with higher intensity, but it's an excellent and easy intro!