GoTo Resolve

GoTo Group, Inc.

About this app

!! ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST !!

The GoTo Resolve mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the support key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Instantly start a chat with the support agent.
Share your screen live with your support agent.
Let the agent troubleshoot your device as if they were there.

GoTo Resolve uses Accessibility service in order to provide full remote control of this device during a GoTo Resolve session. GoTo Resolve does not track or control any action or behavior through this service outside of a GoTo Resolve session.

Ratings and reviews

!!!! NOT DOWNLOAD !!!! UNDER ANY CIRCUMSTANCES DO NOT DOWNLOAD. Used for SCAMS. RED FLAG: IF THE AGENT ASKS FOR FULL CONTROL OF YOUR PHONE. I almost believed I talked with a Lufthansa agent, after I couldn't check-in to my flight. Not sure if the developers are the scammers, or if the scammers use this independently. In any case, don't download and be aware!

As a support agent who uses the software at our tech support firm, we use the desktop version. I'm leaving a review on the mobile version to tell people, if you're reading people's negative reviews about the app calling it a scam, they got socially engineered. They're mad. And they're taking it out on a legitimate support app because they don't want to admit they were fooled. If you called a legitimate support center and they use this, it's legit.

I called fitbit for customer support and the "agent" asked me to download this app to help set up the account. Well before long he was asking me to go on amazon and purchase a gift card. Very scary experience and I'm still wondering what kind of information this scammer could have accessed. Beware of anyone asking you to download this app.