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I have used the app for years. However the update of 24.08.2024 can embarrass you when you least expect coz of delays in OTP without which the transaction can't complete. Ensure you have a fall back plan until the app stabilizes again.
33 people found this review helpful
Craft Silicon
23 September 2024
Hi, thank you for your feedback and for being a long-time user of the app. We apologize for any inconvenience caused and confirm that there are no issues affecting the delivery of OTPs. In case you are still experiencing delays please contact us at 0711056444/0732156444 and we will be happy to help you further. ^DO
Rodgers Dismas
The best and most convenient banking app I've ever used, I specifically like the paybill and till payments that have been integrated into the app. I've enjoyed it. I use the bank's Homabay branch, the customer service, sales personnel, the teller, are very friendly, made me fall in love with NCBA, my bank of choice. I would recommend you try it!
24 people found this review helpful
Craft Silicon
15 July 2024
Hello Rodgers, thank you for the delightful feedback. We are constantly hard at work finding ways to exceed customer's expectations and provide seamless service and we are delighted you had a superior experience at our Homabay branch. Everyone looks forward to serving you and yours on your next visit. ^CN
Mr Greeple
Every time i want to pay I have to check and fill in my utility because this quick pay of yours does not save previous transaction.. work on that please so one does not have to search for them where they had written so as to fill in.
2 people found this review helpful
Craft Silicon
23 September 2024
Hello Mr Greeple, thank you for your feedback! We apologize for the inconvenience caused. Please contact us at 0711056444/0732156444 and we will be happy to help you further. ^DO