Infinite Volumes
Love the choices and the pictures that show what it is. What I do not like is the app not working properly. For instance, when trying to order pickup, it doesn't give an option to choose your size for the "freezer" option. I want to order alot for my family but can't due to the app having a flaw.
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide the store location you're trying to order Freezer items from? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery Team
Randall Brooke
Using the phone back button or returning to your home screen completely closes the app and forces you to restart your order. Also, literally did not let me pay, instead giving me a "Type Error". When you first load into the menu after selecting how you are ordering, nothing shows up on the menu or previous screen, so you have to select a different sub menu (such as rewards) and then go back to the menu to see the options. It also cuts off the end of the selected menu/previous options.
3 people found this review helpful
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)
Naomi Doll
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The app has so many bugs. 50% of the time the app is just completely white and nothing loads. Often times it say online ordering not offered at nearby stores even though they do. The app consistently logs me out or makes me reenter my info 10 times. The app almost always crashes in the middle of ordering. In the rare times that the app does let me or order the status of my order never updates or is incorrect Update 1 year later! The app still doesn't work well haha
2 people found this review helpful
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)