OnStar Guardian: Safety App

OnStar, LLC

About this app

SAFETY SERVICES RIGHT ON YOUR PHONE
 
Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app. No matter where you are, we're with you and your family – in any vehicle, even on your motorcycle. Eligible OnStar Members receive the OnStar Guardian app as part of their plan. A standalone plan is only $15 a month. Plus, you can share the app with up to 7 friends or family members at no additional cost.
 
FAMILY SAFETY THAT GOES WHERE YOU GO
 
Mobile Crash Response
•      Crash detection that can send for help automatically
•      Smartphone sensors can detect a car accident and alert an OnStar Advisor
•      Help in a crash in any vehicle — or on your motorcycle
 
Roadside Assistance
•      Don't get stranded. Get help on the road, jump a dead battery, get assistance with a flat tire — you can even get fuel delivered or request a tow
•      Roadside Assistance for any vehicle or motorcycle
 
Location Status
•      Togetherness when you're apart. The family locator that lets you share and save real-time locations, view a live map, even send departure and arrival notifications
 
Emergency Services
•    Help when it's needed. The red Emergency button provides priority access to an OnStar Emergency Advisor 24/7
•    Get specially trained assistance with medical issues, severe weather and more — all while our Advisors send First Responders to your exact location
 


LIMITATIONS
 
Price subject to taxes and fees. See onstar.com/plans/guardian-app for details and limitations.

U.S. and Canada only. Available on select Android devices. OnStar Guardian service plan, cell reception, GPS signal and device data connection required. May not transmit all crash data. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

Location Status services designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply.

Roadside services provided by third-party providers. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.  

Up to seven additional individuals can be added to the “My Family” section within the app.

Ratings and reviews

App is VERY invasive and annoying. I don't want notification ALL the time. Especially when I'm not even close to my vehicle. Why do I need my location on when I'm not driving as well?? Doesn't make any sense. There is also NO reason to record my physical activity with my phone. Companies use this for instance purposes to deny you coverage for things. Sense evil an manipulative.

USELESS! Zero! My location tracking quit working. It had worked great for first few months. Contacted OnStar, submitted all info requested, kept getting emails from different people in supposedly different departments promising help, but it's still not working! Reports about this issue go back over a year with no fix. If you expect the app to locate and send help to a family member it can't because it locks on to one location and always thinks they are there! Never updates after this happens.

Issues! The location feature has never worked properly and the map now does not show my husband moving. I have contacted Onstar numerous times over the past 6 months with no fix. They keep telling me to do the same thing over and over (uninstall and reinstall, check permissions) which doesn't fix it. The customer service is atrocious. We keep going around in circles with no solution. To the response below, I have the updated app and the uninstall, reinstall still doesn't work. I give up!

What's new

- Miscellaneous Bug Fixes