My Swisscom

Swisscom (Switzerland) Ltd

About this app

Wherever you are, whatever you need: your subscription is literally in the palm of your hand with the My Swisscom App 24/7. Log in easily via the app using your fingerprint or facial recognition. Benefit from the following functions and more:

• keep an overview of regular costs, invoices and open orders
• modify subscriptions and products according to your needs
• 24/7 support with no waiting times thanks to the digital assistant Sam
• view the latest information about your subscription, orders and requests
• see your prepaid credit on your home screen as a widget or on your device with Wear OS with tiles and complications

Get the most from your subscriptions and products, for example:

• block calls to mobile and fixed network numbers
• set Internet-Box operating times whilst on the go or display WLAN password
• change contact data or report a change of address
• create and modify new TV channel list

Benefit in the app from:
• great prizes in the competition “Spin & Win”
• updates on service tips, offers and digitalisation topics

The My Swisscom App is available for Smartphone and Tablet to all residential customers with a mobile, fixed network or Internet subscription from Swisscom. The online Customer Center is available to our business customers: www.swisscom.ch/app

Ratings and reviews

You have to be the dumbest app for an Internet mobile provider. This is the best you could come up with after cockpit!!! It's doesn't even feel like a mobile app. Feels more like a desktop with the wrong code. Useless!!! Not impressed.. would give it minus 5 stars if I had the option

This was, in the past, a simple and usable tool to manage the mobiles. but now it seems to have gone to s*. Multiple login requests depending on the path taken thru the app/site. Login gets blocked/broken if protection is enabled in the browser. Widget on the home screen for product details doesn't work at all. Navigation in the product details screens is a joke (just how many screens do you need??), plus trying to go 'back' one screen can randomly take you to the home screen. Terrible UX too

Every time I need to login I end up considering stubbing myself with a sharp knife instead! And without login I cannot change settings. Please reconsider the login feature to prevent suicidal rate to increase. On Android try to setup internet lock, then login. The circular progress bar appears but the app never shows input text fields to login. Nor biometric reader. It simply goes back to the login button. That's frustrating. Update: it worked after removal and reinstall