Paychex Flex

Paychex Inc.

About this app

The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users.

Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features.

Available features will vary and are dependent upon your company's plan options.

EMPLOYERS

Touch ID and Face ID authentication

Submit payroll
- Enter, review, and submit on the go.
- Resume payrolls started on your tablet or desktop.

Access vital information
- All reports, including payroll reports and cash requirements.
- Employee check stubs and tax documents.
- Employee profiles, compensation, taxes, deductions, and time-off balances.
- Retirement plan balances, participation rates, and employee eligibility.
- Health and benefits carrier information and member guides.
- Health and benefits employee enrollment and election information.

EMPLOYEES

Touch ID and Face ID authentication

Access vital information
- Check stubs and W2s.
- Retirement balances, contributions, returns, and loans.
- Update retirement contributions and investments.
- Profile, compensation, taxes, deductions, and time-off balances.
- Health, dental, and life insurance benefit details, deductions, and contact information.
- FSA contributions, balances, claim, and reimbursement activity.

Ratings and reviews

This is one of the few apps I've used where the time it takes for the app to load (or time out) will actually make you late for work. It frequently erases cached credentials and 2FA can take up to 3 minutes after the request. App will state that it is logged a punch, but then it doesn't show up on the website. No improvement between Wifi and cell or Android and iOS, but I'm not always at my computer to log the punch on the website, so expect it to fail and adjust accordingly.

It won't remember the device, so you'll have to receive a text message almost every time to log in. There's a bunch of problems where sometimes it just won't let you log in or clock in or out sometimes, usually just in. I don't think there's been a full week where this app had no issues. I've used this for 2 different jobs, and had the same problems. These problems have been happening for at least 3-4 years with no fix.... This happens to all my coworkers, even my managers.

After every update, regardless of how often you click the "remember this device" button, I still have to re-verify my device; sometimes more than once each day - frequently during the same shift if the app went to sleep in the background or internet signal lost. I need to uninstall the app, then reinstall with fingers crossed to correct the annoyance. My personal information can be compromised in thousands of ways outside of this app, why should my timeclock be such a hassle?

What's new

New to the Paychex Flex app - minor enhancements have been made to ensure continued improvement to the experience.