Virgin Plus My Account

Virgin Plus

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: [e-mail]

Ratings and reviews

Up untill the update, everything was working great! Now I discovered I can't use the stay signed in option or the app freezes on the opening screen the 2ed and consecutive times I use it. The first time, it logs me in. Then, I have to reinstall it and just turn off the stay signed in option. Which is ok, at least it works. (Hoping you can find out what's wrong with the update.)

it's so bad. I regularly experience getting logged out of the app and don't have any account details to fix it. I work for virgin and hate this app. my customers regularly come in with challenges with the app and nothing we do helps and nothing customer support works.

Turd of a company. Despite being informed multiple times to discontinue our phone plan, still continued to charge even when we not using their service anymore, and moved to another carrier. And then they force you to call their support phone number and waste hours answering their probing intrusive questions, be put on hold, get transferred from one agent to another,and then asked the same again. They need to get the basics right, before even thinking about gimmicks they put out. Horrible.

What’s new

We’ve fixed bugs and made improvements to make your experience better.