American Airlines

American Airlines, Inc.

About this app

With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

-Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

-Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

-Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.

-Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.

-AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

-Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.

-Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.

-Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.

-Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

-Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost.

Contact Us: 800-222-2377

Why we need the permissions:

Bluetooth
We will be adding location assistance to mapping (see our new terminal maps) that uses BLE

Location
Your location helps us give you relevant information tailored to where you are at the time.

Photos/Media/Files
Access to photos is required to store parking reminders.

Camera
The camera allows the app to scan credit cards and expedite the checkout process.

Wi-Fi connection information
This allows the app to understand when connectivity exists to give you the data you need.

Other
Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.

Ratings and reviews

AA app experience has been horrible. Constantly states it cannot find the reservation. Boarding tickets dissappear after checking in or simply does not pull up. extremely slow to process Regardless of wifi or high speed data connection. Absolute garbage customer experience, please fix this. It is inexcusable that this has not been addressed for a premier airline. American Airlines, you are a premier airline, correct? Please fix the app.

Horrible UI. Every time you open the app it seems to decide at random which options to include on the main screen. The app also revoked my boarding pass for a layover flight just because they thought it would be too close for me to make it. I made the flight, but had to ask the attendant in person to let me on, despite the fact that I had already checked in to the flight hours before. That delay almost made me miss my flight and spend a night in the airport. Unacceptable

While the flight attendants and pilots were fantastic the app is horrible. It locked up & wouldn't let me view boarding passes an hour prior to flight. Couldn't board our resolve, app locked up my trip so the kiosks couldn't print pass. Missed flight, causing missed connecting flight. Arrived 8 hours late to destination. When app manually fixed by support staff, it canceled me return flight. 2 hours on hold to get new return flight. No plans to ever use American airlines again. Horrible App

What's new

We're continuing to improve your app experience with bug fixes and performance improvements