A Google user
This app is very frustrating and forget about trying to get help setting it up online. You really are not delivering what you promised with this app especially for those outside Africa. The app should work on any phone and any phone number around the world as long as the person as an active account with Ecobank. Please have a professional fix it. It is really worth it if you want to keep some customers.
25 people found this review helpful
Hi Sopey Mame Diarra, we are sorry for the inconvenience caused . Kindly share your concern at appreviews@ecobank.com or chat via www.ecobank.com with the screenshot of the error message to enable us assist adequately on this .
A Google user
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This is frustrating, I cannot access my account anymore. I kept getting the advertisement slide anytime I click on the app to check my account, I have done everything it asked me to do, but it kept go over and over. Installed and installed, still nothing is changing. I have pending transactions to complete.
146 people found this review helpful
Hi, we would like to chat with you with regards to your experience with us. Kindly share your concern at appreviews@ecobank.com or chat via www.ecobank.com with the screenshot of the error message to enable us look into this for you. We apologize for any inconvenience caused.
A Google user
This app started out like it was brand shiny and new. Updated with all the modern services etc. Until I tried to use it and the headache was instant. Nothing works. My balance was zero which it clearly wasnt before the app updated to this "new" version. I'm so angry at Ecobank because the old app wasnt that great but at least it worked. This does nothing. Even my saved beneficiaries were no longer on the app. I am so fed up. I would rather use the old app than this shiny new nonsense. #madashell
1 person found this review helpful
We apologize for any inconvenience caused. ! There are some service fluctuations & our technical team is working on it. Please bear with us as we resolve this challenge as soon as possible.