
Manting Xiong
The app used to work fine and well but now it is extremely slow. Clicking on the services in the app does nothing. something needs to change here, students are having a very difficult time using this and it is a huge inconvenience for a student's university to push this app to their students to use but it is incredibly slow and inefficient.

Nathan
I have to use this to order food at my college, it takes multiple attempts to order food frequently, orders will be randomly kept in cart after I order, and notifications don't seem related to how far along my order is. The app works, basically, but it's often annoying to use and I wouldn't recommend it to any institutions organizing cafeterias.
2 people found this review helpful

A Google user
First - the app is a terrible name and hard to find. It needs to be more unique to be easy to locate. Second, while the app itself worked fine for me, it wasn't until later I noticed that the prices were slightly higher through GET Mobile than when I order direct. I spoke with another patron who told me that there is a $0.50 surcharge. I was never made aware of any surcharges, but it turns out it was precisely about $0.50 more expensive than ordering direct, making me believe that he was correct in stating the surcharge. Finally, I used this only for Starbucks at Stony Brook Hospital, and it turns out Starbucks has their own app (much easier to find) and doesn't charge any surcharges. Guess what app I'm going to be using, if any, for mobile orders? Honestly, if there is a surcharge, it MUST be made clear up-front. I recommend all users to closely check the charges/prices against direct prices.
13 people found this review helpful
The CBORD Group, Inc.
December 17, 2018
Hi Harold. Thank you for your message regarding the GET Mobile app. We have directed your feedback to your institution’s card office for follow up regarding the implementation of the ordering component.