
Bren Negron
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[Edit:] Removing a star because instead of addressing the issue or at least sharing it with the Dev team, their response has been to repost the same canned message every so often to get me to change my rating. [Original review:] Two login bugs that have been persistent for at least a year now really make this app annoying to use: biometric enrollment does nothing, and the input fields do not support password managers. The actual contents of the app are solid otherwise.
2 people found this review helpful
Thanks for your review. We're sorry you're having trouble with the app. Please email customerservice@conEd.com with your account number and details about what you're experiencing. A member of our team can look into the issue and try to help.

Jim
I don't know what kind of bots they got giving this janky app 5 stars. it can't remember a password or let me log in quickly to pay a bill, he barely remembers my last payment options, you have to click through multiple things. it's like they don't want my money. Not a feature of the app but of ConEd more likely they skipped my gas bill for two cycles and decided to send me one combo bill for it all. I'm so sick of ConEd tbh.
We’re sorry for the inconvenience. If you continue having trouble with the app, email customerservice@conEd.com with your account number and details about what you're experiencing. A member of our team can look into the issue and try to help.

A Google user
Straight forward and simple to use. When paying with a bank account though, for some reason, after a day the app appears with a balance still due until it actually clears from your bank account. This is despite a confirmation E-mail having been sent for payment. This is misleading and I am aware it can take a few days to clear from my bank account, but the app should not show a balance due if a payment was made. Double paying is not fun. This is the only reason why im giving 4 stars.
85 people found this review helpful