
Lyle Nielsen
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Zelle is a huge downgrade from PayItNow: 1. Daily Limits, 2. Can't schedule future payments, 3. Recipient has to have Zelle, 4. Auto/Repeat payments non-existent. PayItNow didn't have any of these limitations. Send how much I wanted, to whomever I wanted, on any scheduled date, indefinitely on the same date each month or a set number of months. Zelle is inconvenient to say the most about it. Also, app doesn't bring up biometric login despite selected. App doesn't remember devices.
Desert Financial Credit Union
September 2, 2025
We’re sorry you're frustrated with the PayItNow to Zelle® transition. We know flexibility and ease of use matter, and it’s disappointing the new features haven’t met your needs. We’ll pass your feedback to our digital banking team as we continue improving the experience.

Eddie Alvarado
New added Zelle function is appreciated. But unfortunately freezes when trying to add contacts. Once finally a contact is able to be added the "Reminder to check Phone number.." pop up locks the screen... the only way to get rid of it seems to be by going back, which then closes Zelle. Been trying to send to someone for close to 45 minutes but nothing yet. Very frustrating.
3 people found this review helpful
Desert Financial Credit Union
July 11, 2025
Thanks for the feedback, Eddie! We're sorry you're experiencing issues with Zelle. Please call us at (602) 433-7000 so we can assist you.

Karen Trask
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Useless. New update says "not compatible with your device". I've been using the previous version just fine. Can't afford a new phone just for their app. Updated to 3 stars, as a much appreciated reply was received from the developer. This particular issue has been resolved by fortunately having and using another device to access the updated app.
3 people found this review helpful
Desert Financial Credit Union
June 24, 2025
We’re sorry to hear about the frustration with the app update and device compatibility. You can always access your account through our website on any device with internet access. If you need assistance or alternatives, please call us at (602) 433-7000. Thank you for your patience and for being a member.