![](https://play-lh.googleusercontent.com/a-/ALV-UjUWjFyVD_CVM3q2-iTS1DxDSf6ETd9dCLx3jyX3_N98J3S2wthX=s32)
Shereen R
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Love the bank but the apps can be a bit clunky. Can use some work but working well so far! Update: seems to be working better overall and more seamless and integrated. Thank you. It would be nice to be able to search purchases easier using keywords and also see credit card history without downloading each and every statement. But that's ok:)
Golden 1 Credit Union
November 22, 2022
Thank you for the feedback.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUccmK25KRbOwmrrVWCGK-2VfsAq0TRGwT2UjOCXzYG6MNQ7Trw=s32)
My Dad A
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Can't even do a simple internal transfer. Everything is up to date both app and phone, Information is entered correctly, tried to uninstall and reinstall, and nothing. UPDATE: Still no response from email and telephone "helper" said "sorry to here that just use the desktop online version". No I shouldn't have to if there's an app for it which is not functioning properly. Never had this frustrating issue on my IOS iPhone.
12 people found this review helpful
Golden 1 Credit Union
March 5, 2024
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
![](https://play-lh.googleusercontent.com/a-/ALV-UjVSpl1GElSP6cptzDQxaA-FC9mp0bIUIHLGJxImotrlnDyoSXh2HQ=s32)
Lainey Carmen
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Updated: 3/14/24 App has been redesigned and now works great! No complaints. Problems with app are not just on new phones. I had an older Samsung Note 8 and the app stopped working around 12/21, despite deleting and reinstalling. Nope. Recently upgraded to a Samsung S22 Ultra, and the app still won't work. When you choose to bank with an institution that has very few branches near you (only 3 in all of So Cal), the mobile app is SO IMPORTANT. G1 has said they are fixing this problem FOR MONTHS.
29 people found this review helpful
Golden 1 Credit Union
March 18, 2022
Oh no! We definitely understand the frustration and are working diligently to get this resolved! So sorry for the wait!