Fetch Pet Insurance

Fetch Inc.

About this app

Fetch offers the most comprehensive pet insurance for cats and dogs. We cover what other providers don't and make it easy to protect your pet with coverage for sick-visit exams, treatment for every adult tooth (plus gums), breed-specific issues and alternative and holistic care (think: acupuncture).

When you download the Fetch Pet Insurance app, you'll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you've made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions.
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit. Payments are secure and there are no hidden fees.

Ratings and reviews

honestly I've had terrible customer service. The app is really shittily programmed as well. My first claim has been denied for missing document, they do not state what documents missing, they're also asking for a document from the middle of 2024, when in the bio it clearly states that our kitten is 3 months old. secondly I tried to make a another claim, I closed the amp to get some information, reopened it and it completely refreshed and lost everything. so now I have to start from scratch.

super user friendly and very responsive customer support app has a lot of potential - however having to select diagnosis which sometimes isn't listed/an option on the menu & your vet from the drop down menu needs more work, and having to submit medical records for every claim is a bit of a pain (i have to request soap notes everytime I submit a claim)

This review is about the app only, not about Petplan's service itself. The app is flat-out bad. It doesn't load half the time, regularly forgets my login information, and tends to freeze on blank screens when I try to do anything. When the app flow works as expected, it's good enough. It's easy to submit a claim, but impossible to find the forms you need (such as the *mandatory* veterinary history form).

What’s new

Bug fixes and other enhancements