My Highmark

Highmark Inc.

About this app

Easily manage your health - and health coverage. All in My Highmark.

Simplify your benefits
Easily check your health plan benefits and see what’s covered, all in one place.

Get expert care when you need it
Whenever you need support, find all your virtual care programs and services together in one place.

Personalize your app experience
Build your Health Profile to get curated recommendations for the goals that matter most to you.

Get new recommendations every day
Check your Journey daily to see a new mix of activities, content, and support personalized just for you.

The App is intended for Highmark’s Blue Shield members in 21 counties in central Pennsylvania and 13 counties in northeastern New York, and Highmark’s Blue Cross Blue Shield members in 29 counties of western Pennsylvania, 13 counties of northeastern Pennsylvania, the state of Delaware, the state of West Virginia plus Washington County, Ohio and 8 counties in western New York. All references to “Highmark” are references to Highmark Inc., and/or to one or more of its affiliated Blue companies, which are independent licensees of the Blue Cross Blue Shield Association.

Ratings and reviews

Support email in play store doesn't work/exist. In app customer service could be better, the agent is not helpful and doesn't read the previous text with the chatbot and just responds with the same answer over and over. I don't know how your system works, just explain things. Can't setup a dermatology appointment because photo upload doesn't work. get notified of a new message but it doesn't take you to where the message is and there's no notification on the app about the message. why hide it?

I got a text that I have a message. I opened the app and was forced to update. After the update, I was forced to set up 2 factor login so I did. I got my login verification code and entered it, logged in, only for it to say something went wrong, try again later. Now I have a message waiting in my account that I'm unable to access. Great job.

The app is good when you can actually log in. One day, I can log in and look at everything. The next won't let me log in, and it keeps telling me it's the wrong login info. Update, 3 months later and I still have the same problem. Now, it says my biometrics have expired. How does that even happen? This is the only app that has ever done that.

What’s new

Bug fixes and performance improvements