
A Google user
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First off, the cookies are great! The low score is for the app specifically. The app and site mostly functions fine, but the Loyalty rewards are poorly designed. it seems that you are unable to accrue rewards if you pay ahead online because they don't automatically accrue to the account. you have to have it manually scanned in store BEFORE you pay.
13 people found this review helpful

Kyle Miller
Let me just start with the cookies being amazing! The app and website are full of bugs and always slow. Want to edit your box of cookies that's a promo? Think again because it can't update it without thinking you're adding a second box. Have fun deleting it and waiting for it to catch up so you can start over. There are plenty of other issues with the app and site. Don't get me wrong, I'm a regular, but your company should either invest more into these or hire someone else to fix it.
41 people found this review helpful

Lilly Melnyk
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It is a decent app and I get cookies often. It has a few issues that are annoying. The biggest one for me is that I have to log back in every once in a while because the app logs me out. The cookie tracker also frequently pops up with an error message. Edit: the app will not let me use my gift card. A "gift card not found" message pops up. I checked the balance and it still has money on it. Not sure what the problem is.
9 people found this review helpful