Latch

Latch, Inc.

About this app

Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you're away.

Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com.

Supported OS: Android 6 and above
Recommended Phones: Samsung flagship and Google Pixel

Privacy Policy: https://www.latch.com/privacy-policy
Support Email: [e-mail]

Ratings and reviews

As of a recent update this has become complete garbage. It now takes more than twice as long to unlock (assuming it can even succeed on the first attempt), no longer remembers what screen you prefer to open to (it used to remember to open to My Spaces so you could start the lengthy unlock process before reaching the door), and the UI constantly stops responding with no indication of what it's doing (maybe trying to load something?). It's gone from a minor annoyance to barely usable.

The entire fundamental concept of a "smart" lock system dependent on a Bluetooth device is anything but smart. Phones are notoriously easy to break, lose, or have stolen. Additionally this is less convenient than a traditional key or keyfob. And I either have to regularly toggle on and off Bluetooth or have it eat up battery. I was forced to use this and I do not want it. That you demand a rating is also extremely infuriating. Would give Zero stars if I could.

My building replaced a perfectly functioning lock with this junk. NFC unlock only works 50/50. The app is buggy. Saved the list of doors in a way that I prefer. It worked for a day before the list changed. Occasionally it doesn't even load the list of locks properly. Device: S25 ultra Deadbolt doesn't engage when locked from outside. 'Be free of keys and let someone in when you are out'. Oh you are definitely going to let someone in who isn't supposed to be there alright.

What’s new

This update contains performance and reliability improvements.