LOOP - Discover, Pay, Grow

3.1
5.12K reviews
1M+
Downloads
Content rating
Everyone
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About this app

LOOP: Your Money, Your Control. Banking Tailored to You.✨

Take charge of your financial journey with LOOP – the ultimate digital wallet that puts empowerment at your fingertips. LOOP adapts to your unique financial needs, offering a personalised banking experience that truly revolves around you, anytime, anywhere. This is your definitive lifestyle banking, perfected by LOOP, giving you unprecedented control over your money.

Experience Unparalleled Financial Flexibility with LOOP:
● Open Your Way, Manage Seamlessly with LOOP: 📱Getting started with LOOP is incredibly simple and swift. Open your account instantly and begin managing your money with absolute ease, giving you complete control from day one with simple, straightforward banking processes.

● Effortless Payments & Seamless Transfers via LOOP: 💸Say goodbye to payment headaches. Pay bills with remarkable ease using LOOP's intuitive financial services. Send money to friends, family, or Mpesa users – every financial interaction is smooth, instant, and stress-free with LOOP.

● Customisable Savings Goals with LOOP: 🎯Your aspirations are unique, and LOOP helps you achieve them. Whether it's a short-term goal or a long-term dream, LOOP lets you set and achieve savings targets at your own pace. Grow your money efficiently with LOOP's smart banking features.

● Flexible Loan Access from LOOP: 🤝Life is unpredictable, and financial needs can arise unexpectedly. When you require extra financial support, LOOP offers convenient and flexible loan solutions directly through the LOOP app. Trust LOOP for your crucial financial needs and maintain your desired lifestyle.

● Personalised Financial Insights by LOOP: 📊Gain clarity into your spending. LOOP provides clear, actionable insights into your habits, helping you truly understand where your money goes. This empowers you to budget effectively, manage your money smarter, and make informed financial decisions that positively impact your lifestyle. It's intelligent banking that puts you first.

● Secure Virtual Cards for Online Safety with LOOP:🔐Shop online with absolute peace of mind. LOOP's virtual cards add a robust layer of security, protecting your financial information and ensuring privacy every time you make a purchase. Your money is safe and sound with LOOP.

● Exclusive Partner Deals with LOOP:🎉Your lifestyle deserves to be enhanced. Unlock a world of exclusive discounts and offers through LOOP's extensive partnerships. Enjoy more for less, adding significant value and excitement to your everyday spending.

● LOOP FLEX: Flexible Payment Plans from LOOP:️ Take control of your purchases with "Shop Now, Pay Later" options. Manage your spending on your terms, with payment plans that comfortably fit your budget and lifestyle.

● Your Debit Card for Everyday Use with LOOP: 💳Request your LOOP physical debit card for easy access to your funds and seamless transactions wherever you go, online or at POS terminals, supporting your dynamic lifestyle with LOOP banking. It's the perfect companion for your money.

Ready for a banking experience that truly works for you? Download LOOP today and start empowering your money, your way. Simplify your finances, achieve your goals, and live life on your terms with LOOP.
WHY WAIT? LOOP IT!
Updated on
Jun 4, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.1
5.08K reviews
Leken ole Nanyokie
September 12, 2025
The camera and ID capture process is cumbersome, difficult for everage mwananchi. Been trying to capture the ID Image even in broad daylight ☀ and using better lighting but the image is not recognized. Improve your accessibility to the app. Make it a bit easier for Us to access. That selfie photo & ID Capture ain't necessary
Did you find this helpful?
NCBA Bank Kenya PLC
September 12, 2025
Hi Leken, thank you for your valuable feedback. We understand that the camera and ID capture process can be challenging, and we are continuously working to improve the app’s accessibility and user experience. To assist you further and resolve the issue you are facing, please contact our support team directly on 0709 714 444. ^BM
Thomas kyalo
May 14, 2025
I LOVED the previous Loop app. Super fast, user friendly & so easy to navigate. The new update has killed all that for me. I stood in line to pay, waited for the app to load the 'sign in' option. Another minute to get to the interface. I tried to check the balance in order to make the payment, it loaded again for another 2 mins & gave me a "no internet connection error". Loads everything slow & you'd be lucky to pay or check balance. You killed a good app NCBA! Fire that designer as well!
711 people found this review helpful
Did you find this helpful?
NCBA Bank Kenya PLC
May 14, 2025
Thank you for your 4-star rating! If you have any suggestions or feedback on how we can make it even better, we’d love to hear from you. Reach out to us either via our official social media platforms, email, or call. #WhyWaitLOOPIt. ^PO
Lydia Bwana
May 11, 2025
The app is so complicated and the constant changes on it make it hard to make quick transactions. For instance, I cannot locate the grow location which has some cash in it that I need. Please return the green app, it worked better. Navigating this is like walking in a maze
10 people found this review helpful
Did you find this helpful?
NCBA Bank Kenya PLC
May 12, 2025
Thank you for your feedback. We regret to hear about your experience and understand your frustration. Please log into your LOOP app and tap on the 'Grow' tab located at the bottom right corner of the screen. If you need further assistance, feel free to reach us at 0709 714 444 or via our social media channels. We're here to help! ^CW

What’s new

We continuously update our app for better performance and reliability. This update includes various bug fixes, improvements, and stability enhancements.

App support

Phone number
+254709714444
About the developer
COMMERCIAL BANK OF AFRICA LTD
simon.muiruri@ncbagroup.com
CBA Building Mara and Ragati Road Junction Upper Hill, P.O Box 44599 00100 Nairobi Kenya
+254 798 758128

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