
Sarah
Every time I try to connect it, it always cuts off. I have to either be on Wi-Fi or not be on Wi-Fi. They will not refund your money even if the call never connects or there's a problem. You might be lucky to get the call rescheduled. My system says that there is a bug in the app, so it needs to be fixed immediately! Super crappie app, and it's a money stealing racket!!
39 people found this review helpful

Carolyn Barrett
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This app constantly lags. if you mess up one time it will send you back to the complete starting point. at first correct pay was not charging as much as securus. now there is a credit card fee and a processing fee. I was always taught that both of them were the same thing. so they're double charging me then. this is ridiculous it's nothing but a money racket and places like this should be shut down for how much they put families through on needing to speak to their loved ones.
2 people found this review helpful

Toe Knee
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Useless! I scheduled a video visit. But it needed more information. After I submit that, I have to for back through menus to try again. I did this 3 times. Finally scheduled it. Even though we were both trying to connect, we never connected to each other. I wasted that $6. I was going to pay to send a text message. They're $0.25 each. But I mistyped my zip code. My credit card was charged, but i received no credit for it. Just don't go to a jail that uses this. Or just stop breaking the law
45 people found this review helpful