
Michael Petonak
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I had to reinstall this app to company app changes. I have tried countless times to use my same sign in info, of course not. So I started the process to change password etc. Got as far a confirming password and, nope, keeps saying you've used that, ( noooo) must match, double triple checked. Changed passwords to see, not going thru. This should not be so hard. I'm not a techy, but come on, pathetic,frustrating and ready to just cancel the terrible stuff I'm paying for anyway
5 people found this review helpful
CSC Holdings, LLC.
January 22, 2021
Hello, I'm terribly sorry for your less than 5 star experience. We would like to look into this further for you. Please feel free to reach out to us on our Optimum Facebook page or Twitter @Optimumhelp. Our Social Media team will be more than happy to help you. ^Whitney

M Scotto
very finicky app. doesn't always open, loses connection in the middle of watching a show, can't watch programs you have recorded on the DVR, craps out way too often. it used to be better when you could watch it on a PC but they stopped that also. their TV to GO app also isn't that great. you would think that a company like Cablevision/ Optimum with the millions that they make, would have all this ironed out!
32 people found this review helpful
CSC Holdings, LLC.
July 5, 2023
We would be glad to have the opportunity to address any additional feedback that you’d like to provide us with, so that we can better your experience going forward. Please feel free to email us at BrandReviews@AlticeUSA.com. Thanks! ^Rich

Amber Bishop
I'm a little confused on what this app is even for because it it doesn't actually WORK? I thought it would be to easily pay my bill but it won't even let me log in. It keeps crashing. So I changed my password. Tried again. It Froze and wouldn't work...again. So I go to my internet browser and use the same login information that I had just tried 5 times on the app and it logs in within seconds. Either do better or just get rid of the app. Don't waste your phone space. Just use your browser
7 people found this review helpful
CSC Holdings, LLC.
October 30, 2022
Hi, please try the Optimum Support app for billing and account. If you are still having issues, please send us an email here: AppSupport@AlticeUSA.com ^Sony