The General® Auto Insurance

The General Automobile Insurance Services, Inc.

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

You'll wait hrs on the phone and they will charge you more and more over time without any explanation. At first it seems great but after a couple years you'll see that actually you're paying more then triple the starting price. When you try to get it fixed well I'm still trying to get if fixed. Can't even cancel my policy without taking to someone and it's been days trying to get ahold of someone. Definitely at this point I want nothing to do with this company! Don't get their insurance

The application is easy to navigate and The General has great customer service, including the automated features. Instant results when looking. I only gave the app itself 4 stars though because the PDF file doesn't open in the newest form of Android 8.0.0 on my device and had to call instead to get the proper file sent via email. Like stated adove, it was instantaneous so no, harm no foul. If the file opened directly from the app though, it would help out more so in case you're pulled over.

I've had this insurance for 4 yrs. they were the cheapest, by hundreds. The next year price went up almost $800, and same the next year. Even had policy paid in full after some issues were Partially resolved the next yr. I really liked easy sign in esp finger print. But this yr tells me my policy lapsed can no longer access it. Also could not get due date changed so I could use auto pay. I could not sign in at all to make payment. I eventually went thru website to pay since Nov. Lots of issues

What's new

We’ve cleaned up and made our app more efficient! We’ve also streamlined it for better performance and added extra security to protect your information.