The General® Auto Insurance

The General Automobile Insurance Services, Inc

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

app is easy to use. hard to understand the billing though and what it all means. worst part about it is u get a quote for a certain amount and think its great, only to find out that it has gone up even before first payment is due. gave 2 stars because atleast the app is easy to use and has your insurance info readily available if needed .

Absolute worst app I have ever used! It freezes constantly, takes a week to update, doesn't have your account info by default (you have to put in your policy and wait), it has ludicrous security measures where it sends a stupid code, the fingerprint scanner constantly freezes... I could go on all day. This app is absolutely garbage, avoid this company.

not good service. been treated horrible. not recommending. I had it for less than 4 months and all I got was more frustrating . And going around in circles. I found a good insurance that is way cheaper than the general. the auto insurance I went with, good quote and and know what is there to offer. Trying my parents off and calling getting paperwork to get them was a nightmare.

What’s new

We’ve fine-tuned things under the hood to give you a smoother, faster, and more reliable app. Small fixes, big improvements, enjoy the upgrade!