SonderMind

Sondermind, Inc.

About this app

SonderMind provides mental health care, personalized for you. Available for all ages and most mental health needs. Choose to use your insurance for therapy or psychiatry in states where SonderMind is available, and meet online or in person within a week.

Therapy is available in Arizona, Colorado, Georgia, Indiana, Kentucky, Maine, Maryland, Massachusetts, Missouri, Nebraska, New Hampshire, Ohio, Texas, Vermont, Virginia, and Washington, D.C. Psychiatry is currently available in Colorado, Georgia, and Ohio.

This version of the app only works for existing SonderMind clients who have a registered email and password.

HOW DOES SONDERMIND WORK?

Log in to SonderMind.com to share your preferences for care, and we’ll match you with one of our licensed providers in your state. Then, you can use the app to connect with your therapist, attend video sessions, track your progress, and more.

IS SONDERMIND COVERED BY INSURANCE?

Yes! SonderMind therapists are in-network with a variety of insurance plans in your state. We also offer affordable self-pay rates. No waitlists. No subscriptions. No directories. Get in-network and affordable care without the hassles.

IS SONDERMIND SECURE?

Your safety and security are a top priority. ​​Our HIPAA-compliant, encrypted software keeps your personal data and protected health information secure. We follow national standards for security and privacy for all clients and clinicians. SonderMind Video Telehealth sessions are never recorded. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.

Ratings and reviews

App worked until session's end neared, then began failing to load the chatroom. After closing, showed an error on launch and wouldn't open. Tried force stop, hard closing, then clearing cache; No fix other than waiting it out. Additionally, keeps asking for biometrics and notification access every launch; Even after confirming. Biometrics fail, still have to log in manually, and the app doesn’t remember my settings. A pin to login instead would be nice after biometrics.

I have been using this app for over a year. It is great for finding a good therapist and psychiatrist; however, their billing department, as well as access to the billing department, is more than ridiculously messed up. My credit card on file was expired, I updated the info on the same card, they confirmed it was a good card then they said I still couldn't just pay for the sessions to restore access to providers, it could take as long as a month to work out. Changing to another company.

I've seen other reviews say the same thing...the app KEEPS LOGGING PEOPLE OUT. Every time I exit the app just to look at something it does this! If you get a call in the middle of using it, logged out. Trying to remember something to tell the doctor in the middle of a long message and have it written on another app, forget it you are getting logged out. Again and again and again I am signing in going through this biometrics and allow notifications thing this has got to stop. Please guys, thanks.