
Daniel & Julie Lane
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Lately, I have to update every time I try to use the key. The app gets locked in a death spool and stuck on connecting to key box. Today, I restarted my phone 3 x, uninstalled the app, reinstalled the app, waited for a verification code to use the app, death spiraled at the connection, updated again and only THEN did the thing work. 45 minutes of a property visit wasted fighting with this app. I've used it since it was first put into use in our local area. Problems are new and frequent.
16 people found this review helpful
Hi Daniel & Julie Lane, we are sorry for the frustration the issue has caused. We are actively working on the apps stability and speed. In the meantime, please reach out to us at suprasupport@honeywell.com and we will be happy to assist you.

A Google user
Very unreliable, especially in rural areas. Very often have to drive away to update the key and come back since it does not update in the background. It also has a tendency to fail to connect to lockboxes. Very embarrassing when attempting to show a property to a client. I've decided it best to go with an alternative way of providing keys to other agents on listings. As for showings, I'm stuck with this inferior and outdated technology, and make do the best I can.
15 people found this review helpful

Jim Allen
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Horrible app, it never updates on cellular when it's supposed to, even with really strong connections. It's a waste of time if you have to go back to Wi-Fi just to sync the app so that you can open up a lock. Added a bunch of bells and whistles that have no value to the end user, just open the locks. 12/07/2020. No changes, still junk. No cellular updating is possible. 2 yrs now. Several different phones.
102 people found this review helpful