![](https://play-lh.googleusercontent.com/a/ACg8ocKueZKflTDpGhvd7tbAypOitxNhGZ4Nlob3oHmZYmWUvCEnkA=s32-mo)
Brittany Ribble
Recently I have had to reschedule with two clients because my the supra app either wouldn't open, would freeze, or just kept giving me a black screen when trying to open the box. It's also kelt beeping for minutes at a time in attempt to open the box without success. This has only been an issur for a couple of weeks, but I need it fixed soon if I'm going to stay in business.
3 people found this review helpful
Hi Brittany Ribble, we are sorry for the frustration the issue has caused. we would be happy to help in any way we can. Can you please send us an email at suprasupport@carrier.com so we can contact you directly?
![](https://play-lh.googleusercontent.com/a-/ALV-UjWE7SaB-2SMni5agVyCKWDACrw1o_5Rq0Eo3h-kIlAC0dnOidUy-A=s32)
Marcella “Listing Queen” Johnson
This app keeps freezing and will not allow entry of the pin # to gain access to the Supra lockbox. Also, the screen goes blank when attempting to obtain the key. After closing the app several times, a pink box appears with an error code. My sincere hope is this gets fixed asap. It is too, too HOT (90°+) to stand outside trying to gain access to a lockbox while the app is going bananas AND its challenging to stay on touring schedule because so much time is wasted trying to gain entry to homes.
8 people found this review helpful
Hi Marcella “Listing Queen” Johnson, we are sorry for the frustration the issue has caused. We'd be happy to take a look into this for you, Can you please send us an email at suprasupport@carrier.com so we can contact you directly?
![](https://play-lh.googleusercontent.com/a-/ALV-UjUotQpFNI3w6riQ1W9gGxGc8rPdcGvXTcrHU32jXp546UKrUZw6WQ=s32)
Serena Ybarra
The supra app crashes constantly and it's a hit or miss with opening supra boxes, mostly miss and it's embarrassing to not be able to open a lockbox while your clients are watching you for 30 minutes. I've been in the business for over 20 years and I haven't had so many problems before. Supra needs to fix their app on Android, it's ridiculous. We don't have any other options and I'm not switching to an iPhone.
11 people found this review helpful
Hi Serena Ybarra, we would like to learn more and address your concerns and questions. If you have a few minutes, please reach out to our support experts at suprasupport@carrier.com