
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
31 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

_
Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
27 people found this review helpful
Signify Netherlands B.V.
December 5, 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

Jon
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The wiz bulbs are great. App mostly does what I need it to and is simple to navigate. I really wish the widgets had better spacing and less dead space. The "2x2" widget actually takes up 3 icons of width for both on & off, a lot of that space is wasted blank space, and the blue background instead of transparent is annoying. No reason it can't be a 1x2 widget which would be perfect.
Signify Netherlands B.V.
October 24, 2025
Hi Jon,
We are grateful to have received your review and feedback regarding the widget feature. We will relay your feedback to the relevant team for future improvements.
At the same time, if you require any assistance, please feel free to reach out to our support team by going to (Discover > Help Center > Live Chat) as we are always here to help.