
Brianna Elliott
lights used to work, never had issue, suddenly my internet can connect to everything the way it used except the lights can't connect. My $2000 gaming PC connects and plays everything just fine. This app? KNOWS there's and issue, has a button that offers help, click the button: "Help Center being added in next update?" no suggestions on how to fix this.
10 people found this review helpful
Signify Netherlands B.V.
July 6, 2025
Hi Brianna.
Thanks for your feedback. We’d love to help get your lights reconnected and working smoothly again.
For quick support, please open the WiZ Connected app, go to "Discover", then tap "Help Center" to start a live chat with our team.
We look forward to assisting you soon.

_
Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
17 people found this review helpful
Signify Netherlands B.V.
December 5, 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

Clayton Forester
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The app will disconnect from devices arbitrarily can't seem to understand how to be an app that connects to smart home devices. I am not using your app to control the lights stop having the app not function when it isn't opened for months. Getting tired of having to do this... Especially when there is no warning of these updates. So glad my devices disconnected TO SHOW OFF THE SMART PAIRING TECHNOLOGY. CLOWNS!
18 people found this review helpful
Signify Netherlands B.V.
October 31, 2024
Hi,
We sincerely apologize for the ongoing connectivity issues you're experiencing with the WiZ app. We understand how frustrating it can be when your devices don't work as expected.
To assist you on this immediately, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).