
Bryce Crookston
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had auto pay on with a valid CC and it wasn't paying my bills. Edit: addressing the response. That card had no issue being charged for my other account, and I received no declined notifications from my CC provider. But specifically for the app, no notifications (push, text, etc) that payments were failing. When accessing the app there was no indication of any issue, autopay ui behaved as if it was enabled. And There was 6 months of overdue payments, not 3 as you stated.
Xpress Bill Pay
August 11, 2025
Thank you for the review. After researching your two accounts, we found one where the CC associated with the autopay failed 3 months in a row. This canceled the autopay. Please reset up the Autopay with a valid CC or call/email XBP support with the new card. You will need to call the bank or the reason the CC was declined.

Phillip Goodrich
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It worked for a few months. Update on August 2, 2024. Another update, another fail. Very confusing and conflicting payment input. This is my third attempt. It says payment accepted. It said that the previous two times. My water was shut off. I've been using payment apps for a long time. This is the worst. I discovered the payment system began rejecting payment attempts after the February 15 2024 update.
2 people found this review helpful
Xpress Bill Pay
May 10, 2024
We apologize for the inconvenience you are experiencing. Please call XBP support @ +18007662350 or email support@xpressbillpay.com so that we can walk you through paying your bill using the app.

Quinn McCoy
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Update: my town is retiring Xpress. Good riddance, and I'm happy to have helped with that process. Keeps saying I'm using an older version, even after uninstalling and reinstalling, and clearing the data and cache. Seems others have been having similar issues for over 2 months. I've complained to the company that issues my bills, and they stated they are looking at alternatives. Hopefully losing customers will prompt you to fix your app.
24 people found this review helpful
Xpress Bill Pay
May 31, 2022
We're sorry to hear you are having problems using our app. Please reach out to our support team for assistance at support@xpressbillpay.com or call 800-766-2350, so we can help resolve the issue for you? I have also forwarded your contact information to our support department.