
A Google user
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they removed the autoscan feature from the free version without mentioning it. spent a lot of frustrating time trying to get it to work. there's no plan available for a single user. EDIT: I wish I could take away a star. After contacting customer service, I was told that I was ineligible because I signed up too late. More wasted time, bait and switch company.
160 people found this review helpful
Zoho Corporation
June 28, 2019
Hi Michael,
Sorry for the inconvenience caused. We have made the necessary changes at our end. Also, we replied to your queries via email, so please check your email inbox for further details regarding this. Let us know if you face any further problem.
-Pavithra.

Ryan Catello
This app is pointless. Couldn't even cancel my account it because an error prevented me from logging into the website from my computer or laptop... Required because you can't make these changes from the app which is what I was using. Can't use the program, can't permanently cancel it. Garbage. Customer service,a waste of time, gave me instructions to fix, again not mentioning you must be on comp/laptop, just to wait for a phone call for them to say they can't do anything but tell me to log in.
6 people found this review helpful
Zoho Corporation
December 15, 2022
Hi Ryan,
We apologise for the bad experience you have faced. We shared a mail to you with the steps to cancel your Zoho Account. Let us know if you face any difficulties while following the steps, will surely screen assist you even if you encounter any minor problems. We're sorry that this option isn't currently available within the app.
-Pavithra

Sofia Lallos
BEWARE: Totally unreliable, cannot be trusted. I was using the free version. I created an account, logged quite a few expenses previously (about 2 months ago), came back to log some additional expenses and to my surprise found that all the previous expenses and activity in general were completely deleted as though I had never used the app at all. I suggest looking into a different app.
24 people found this review helpful
Zoho Corporation
April 12, 2024
Hi, We apologise for the inconvenience. We are looking into the problem you have reported. In the meantime, we need additional details to debug further. Kindly send your email ID associated with your Zoho expense organisation to "support@zohoexpense.com" so that we can assist you with priority. Awaiting your email. Thanks.