Patient Gateway

Mass General Brigham, Inc

About this app

With Mass General Brigham Patient Gateway, you can
- Review test results
- Manage your appointments
- Message your doctor
- Renew your prescriptions
- Pay your bill

Ratings and reviews

This program is the pits. You get an email telling you that you have a message you need to read it in the portal, with a link to the login page. You go there, log in, find the message (not easy) and it tells you that you have something you need to read, but you have to go to a different heading (and the headings not only are grouped in a very illogical and counter intuitive way, but they don't quite correspond to the headings' names given in the instructions!) and find the right subtopic, and it turns out to be something like an appointment reminder, which they could have just told you in the email. The developers of this software are mostly interested in justifying their jobs, perhaps? Moreover, if you're writing a message, and there's a hiccup in your connection or in their server, all you work is gone, and you start the message over again. They should be ashamed.

There was an update or something and this app no longer works on my phone. I've uninstalled, reinstalled, changed the pw, tried it several times to no avail. Still says "there's a problem with the server, try again later". I called IT support 2x and although they offer help, none of the suggestions have worked. Disappointing.

Overall, the user interface is a little clunky and slow at times, but I can access everything I need and it's sized and organized well for phones. I almost never have to fill out forms or copays when arriving at the office cause I can do it all in advance.

What’s new

Miscellaneous bug fixes and improvements