![](https://play-lh.googleusercontent.com/a/ACg8ocLq2uEzuuhcGG6FSG4Ry4MzGpUWXN30jl4_yNq5An47VO5mPw=s32-mo)
M Sue Walsh
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2019 - App does not sync with desktop program, nor does it sync with the phone system used by TX Health & Human Services, making it extremely difficult to use any one of them. Very, very frustrating and time-consuming!! I am a retired IT professional and would never put any of these programs in use in this state. I can't even imagine how frustrated and lost a typical user would be when confronted with these problems. 9/20/22 - Same problems continue!!
126 people found this review helpful
Texas Health & Human Services Commission
January 9, 2019
Hi M Sue - Thank you for letting us know about this issue. Please email us at YourTexasBenefits-App@hhsc.state.tx.us so we can contact you to look into it further.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWBkYB9-3Xbb64ccQDVUCnORPsszwVrQ71vxQ06pH6S3VmLfmhIuw=s32)
Crystal McDonald
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Update: I found the need to utilize this App for additional changes to my case. I noticed improved features that make it easier to navigate. However I had one problem trying to upload a file. I think the problem was on my end as my phone is a very old model (Android Galaxy Note 3) and the camera wasn't all that great. However I managed to get something thru. Overall my experience with this App was very satisfactory..
54 people found this review helpful
Texas Health & Human Services Commission
October 13, 2020
Thank you for providing your valuable feedback. Please reach out to us at YourTexasBenefits-App@hhsc.state.tx.us, if you have other suggestions.
![](https://play-lh.googleusercontent.com/a/ACg8ocJoSDHyDm02ixtkNkNnbF-q9oQE_xLZoptnDZ_NKroqrv52eg=s32-mo)
ernie smith
this app works well.. when it works. However, it rarely works. the portal to send documents, however, is extremely frustrating as it never seems to work correctly. most times, it takes several trys to get anything to send. other times, they don't send at all. I've been denied benefits due to inability to get documents in on time simply because the portal won't work.
105 people found this review helpful
Texas Health & Human Services Commission
March 1, 2023
This doesn't seem right. We want to take a closer look at this for you. Please send a note to YourTexasBenefits-App@hhsc.state.tx.us so we can connect.