Hi しほ, thanks for your feedback. We hope it's OK if we reply in English. Please send us more details, if possible also screenshots, at social.support@getyourguide.com to help us understand what happened and to work on a solution for you. Thanks!
Hi H Y, thanks for your feedback. We hope it's OK if we reply in English. We're sorry you had such an experience. Please send us your booking details at social.support@getyourguide.com from the same email address you used to make your booking, mentioning the name on your review and we'll look into it as soon as possible.