Victoria Ho
I ordered via the app but when I arrived the restaurant, the staff said they don't have the item. The staff told me to order something else because they couldn't give me a refund. They said they can't do anything with the app. They said even they don't have the item, they could not inform the app. 🙄🙄🙄 This app is so outdated. The developer should let the store to make adjustments if something is out of stock so the customer wouldn't be fooled.
Jack in the Box Inc.
2023年4月17日
Hi Victoria. Thank you for this feedback. We apologize for the experience you have had with our app and would like to look into this further. Please reach out to us at https://www.heyjackbox.com/
VICTOR LEE
On the app there have no option for (no whipped cream) at the shake page. There are People allergic with whipped cream. Please add it on the app
Sam Hu
The app let you choose to pickup your order in counter or drive through, but when I came to the restaurant the door was locked. They don't communicate at all.