
Terri P
Used to love the app until it started requiring users to put in a pickup time. I'm not sure why I can't just roll up to the drive thru, give my name, and have it cooked right then like most other fast food joints. The first several times I ordered without seeing that change, it sat there for a couple of hours before I picked up because I had no idea the change had been enacted, and it defaulted to "now."
315 people found this review helpful
Burger King, Inc.
September 9, 2025
Thank you for sharing your feedback. We value every comment as it helps us improve and provide a better experience for our guests. We appreciate you taking the time to let us know your thoughts.
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Michelle Hodge
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For the last month the app hasn't worked for me. Every time I try to order anything it just says "try reloading". How many times do I need to reload in order to order food? Also to make matters worse I'm losing points. 2 Months later and I still can't order or get on the app. Nore have anyone contacted me.There is no telling how many points have been lost since I can't use the app. How many times I need to uninstall ,for the app can work .
426 people found this review helpful
Burger King, Inc.
September 9, 2025
Sorry for the trouble with your app. Please check Google Play to download the latest version, as updates often fix issues. If the problem continues, our team can help at *http://bk.com/support?review=googlestore <http://bk.com/support?review=googlestore>*.
You Rule!

Shannon B
They have good digital coupons, but they messed up our order the first time I placed one. It was missing 2 items and support will only give us a coupon, not a refund (which would be less for them than the coupon). We weren't going to use the app again, so it's disappointing. You also have to email customer support and only have AI chat available. I wish it were easier to talk to an actual person. Enough with the A.I.
145 people found this review helpful