
Alex Gibson
Dishonest menu pricing. When switching from pick up to delivery, every menu item goes way up in price, and you still have to pay delivery AND service fees. I've had a 20 dollar order go up to about 40 just to make it delivery. And of course, they forget items half of the time. If your order is messed up, you need to email support and wait 1 to 2 days for them to get back to you. What a joke. This app is a shining example of the bleak future we can all expect from all corporations.
41 people found this review helpful

Brandon Bell
The BK app is far better compared to other fast food apps. However it saves you no time whatsoever. The last 10+ times I've gone to BK have been getting worse and worse. They are always out of several items or something is broken and they can't make one thing or another. Of course you don't know this until you finally get to the window, which takes longer every time. 25+ min waiting when your 1st in line for a OCS, fries, and a warm coke is unacceptable! 10 different BKs and all are way to slow.
10 people found this review helpful

Maddie Bodendorf
I like the app and have had a pleasant experience with customer service in the past, but BE CAREFUL! the app is glitchy and will send in your order without telling you, prompting you to submit the order again. when this happened, employees at BK said they would fix the extra charge, but I had no idea it was never refunded until it was outside the "7 day window" for remediation from customer service. I'm beyond pissed that they won't give me back my money for food I didn't receive.
1 person found this review helpful