
John Anselmo
It appears that after a recent Android update, the app is having issues loading Secrets Resort pages, becoming caught in an endless loop of reloading the page. This doesn't happen with other resorts in the collection. I tried uninstalling and reinstalling, but the problem persists. With my trip a week away, I'm kind of bummed, as I use the app often, with it serving as a room key at times.
4 people found this review helpful

Fady Ibrahim
Very poorly designed app. you can't go back, it exits the app. only way is to close out of the app and go back through the menus to where you want to go, but again, be very careful to avoid ever going back

Will W
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Didn't work for us at all. Couldn't get the room service we wanted because it just wouldn't send the requests; just an error message. When we call, the hotel says "use the app", well we can't. They act perturbed. Yes, the phone is updated. Why can't this be fixed?
3 people found this review helpful