My Optus

Optus Mobile Pty Ltd

About this app

Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it.

MESSAGE US 24/7 FOR SUPPORT
• Get instant responses from our new Digital Assistant
• Connect to human experts when you need to
• Access your message history
• Reply when it suits you

FIND YOUR OWN ANSWERS
• Learn more about your device with our device guides
• Check Optus 5G tower locations and modem setup guide
• Setup your internet with our modem install guides
• Speed-test your home WiFi internet
• Troubleshoot your home nbn internet service
• Access all our Help & Support articles
• Track your order for the latest updates

STAY ON TOP OF YOUR USAGE
• See how much data you’ve used from your available data pool
• View data usage by category and daily breakdown
• Identify your most data hungry service
• Check usage by call minutes and text messages
• See your international Roaming Data Usage
• View your active and available service add-ons

BILLING MADE EASY
• View your latest and previous bills with a detailed breakdown
• Setup direct debit for your preferred payment type in seconds
• Pay your bill securely with credit card
• Save your billing information for next time
• Request a payment extension
• Quickly report a payment when you need to

SIMPLIFY YOUR PREPAID
• Check your remaining credit
• Recharge quickly in the app
• Payments accepted via debit card, credit card and PayPal
• Use a pre-purchased retail voucher
• Access all your available add-on options
• Set up AutoRecharge and never run out of credit
• Quickly recharge for anyone linked to your account

MANAGE YOUR ‘MY ACCOUNT’ SETTINGS
• Log in to the app using your My Account details
• Change your login username and password
• Re-set your password if you can’t remember it
• Update your contact information
• See your services when logged in including Family Plans
• Manage your account permissions and approve users

CONTROL YOUR PLAN AND SERVICES
• View your plan details and contract information
• Access your device insurance information
• Change your plan to fit your needs
• Manage International Roaming
• Manage your entertainment options
• Setup call diversions
• Manage notifications

JUST FOR YOU
• Launchpad personalised to your most relevant features
• View the latest Entertainment options
• Check out our latest offers and deals
• Access to the McAfee Parental Controls (Family Plans Only)

DONATE YOUR DATA
You can donate some of your data from your eligible Optus Mobile plan. It will provide much needed internet access to young Australians who need it most, so they can learn, create and connect with the world around them and help power their potential.

Learn more about Donate Your Data:
optus.com.au/donate-your-data

Device Compatibility:
My Optus app is available on Android 5.0 or later.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Ratings and reviews

This was a great app until recently when it started to crash when you put your pin in or use the finger print reader. I have reinstalled it and it will work the first time after you reinstall it but then it will crash everytime after that. I am using the most recent version of the app and android 9 so it should work. Is anyone actually working on a fix for this as I have noticed I am not alone.

Once good, now horrible. The app is clunky, I keep having issues, like menus disappearing. Support teem takes hours to respond, and then leave the chat in 10 minutes if you happen to be busy. And in the end said they couldn't help and to reinstall the app. To downgrade my plan it was a massive process, took all afternoon. With competitors it takes a couple clicks. Will be leaving optus shortly.

Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!

What's new

We've updated the app to bring you more meaningful experiences every day:

• Introducing 'Call Notes', capturing your calls in writing.
• Enhancements to Digital ID experience.
• Improvement of 'My Plan' and 'Contract Details' screens.
• Technical updates and bug fixes.