
Stephen Shephard
This was a great app until recently when it started to crash when you put your pin in or use the finger print reader. I have reinstalled it and it will work the first time after you reinstall it but then it will crash everytime after that. I am using the most recent version of the app and android 9 so it should work. Is anyone actually working on a fix for this as I have noticed I am not alone.
1 person found this review helpful
Optus Mobile Pty Ltd
December 12, 2022
Hi there, I’m sorry to hear you’ve faced issues with crashes in the app. So that our development team can investigate, could you please contact us via myoptus@optus.com.au with more details of the crash along with your mobile number and we will look into it right away. Thanks - the My Optus app team

View Crew
Once good, now horrible. The app is clunky, I keep having issues, like menus disappearing. Support teem takes hours to respond, and then leave the chat in 10 minutes if you happen to be busy. And in the end said they couldn't help and to reinstall the app. To downgrade my plan it was a massive process, took all afternoon. With competitors it takes a couple clicks. Will be leaving optus shortly.
7 people found this review helpful
Optus Mobile Pty Ltd
October 31, 2022
Hi there, I'm really sorry to hear that you've experienced issues with Optus. We're constantly working on improving the My Optus app and I will ensure your feedback is taken into consideration. Thanks - the My Optus app team

A Google user
Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!
24 people found this review helpful