128K reviews
Content rating
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About this app

The My Optus App is the easiest way for customers to manage all of their services, experience the Optus Living Network and get support when you need it.
• Take control of your connection
View your network performance, pause your internet, up your data for a day, or turbocharge your home internet speed and more with just a couple of taps.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.

Device Compatibility:
My Optus app is available on Android 10 or above devices.

Help & Support:

Optus Privacy Policy:
Updated on
May 5, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, Messages and 2 others
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

126K reviews
A Google user
January 24, 2019
Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!
35 people found this review helpful
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Optus Mobile Pty Ltd
August 1, 2023
Hi there, thanks for taking the time to leave a review. We are sorry to hear about the poor experience you have had with recharging and would like to investigate further. Please contact our Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages with some more details, so we can assist -Talia
View Crew
October 17, 2022
Once good, now horrible. The app is clunky, I keep having issues, like menus disappearing. Support teem takes hours to respond, and then leave the chat in 10 minutes if you happen to be busy. And in the end said they couldn't help and to reinstall the app. To downgrade my plan it was a massive process, took all afternoon. With competitors it takes a couple clicks. Will be leaving optus shortly.
13 people found this review helpful
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Optus Mobile Pty Ltd
October 31, 2022
Hi there, I'm really sorry to hear that you've experienced issues with Optus. We're constantly working on improving the My Optus app and I will ensure your feedback is taken into consideration. Thanks - the My Optus app team
Raquel Sazuma
April 15, 2023
Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.
7 people found this review helpful
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Optus Mobile Pty Ltd
April 17, 2023
HI Rocky, That's definitely not the way it is meant to work - we're sorry! We're going to need to do some investigation to see what is happening for you . Can you send us an email to myoptus@optus.com.au with some service details with a copy and paste of your review here and i'll get someone on to it. Ben

What's new

We’ve updated the app to bring you more meaningful experiences every day:
• Introducing Optus Network Trial via My Optus app.
• Bug fixes and accessibility improvements.