My Optus

Optus Mobile Pty Ltd

About this app

The My Optus App is the easiest way for customers to manage all of their services and get support when you need it.
• SubHub
View your Subhub active subscriptions plus other subscriptions you could be saving on when you bundle with Optus.
• Shopping experience
Making it even easier to shop and buy with us.
• Messaging
Access 24/7 support at your fingertips.
• Payments made easier
Make fast, secure and easy payments.
• Not an Optus customer?
You can still download My Optus App to experience the Optus network and shop our latest deals.

Device Compatibility:
My Optus app is available on Android 10 or above devices.

Help & Support:
optus.com.au/support

Optus Privacy Policy:
https://www.optus.com.au/about/legal/privacy

Ratings and reviews

Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.

I'm overseas and completely unable to activate roaming. I'm told I have to "verify" as last step. I request for email one time code since I'm overseas and SMS aren't working. The email never arrives, so I request for new code. I try several times. I finally receive en email with the code. I enter it and it tells me it has expired or is incorrect. I get another email, try again, by then app locks me out. I've stopped trying and I'm still getting emails with the codes. So frustrating.

Can't log in. For some executive decision-making made somewhere over there, my actual password is way too long than the app will allow. So I can never actually log in unless I compromise my security and update my password to a 15-character or less password (Who approved THAT idea?) "This app was NOT made for me". It also declines correctly entered payment details too. Can't use my Google Pay wallet to do automatic renew payments because they prefer me to give expiration prone credit card details

What’s new

We’ve focused this update on technical improvements to bring you better experiences every day:
* Resolved a bug causing app to crash for some customers.
* Accessibility updates and minor bug fixes.